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Import and manage orders

In the current version the products are not automatically imported but must be chosen and selected as "to be imported" so that they are imported on your site.
Yes, all the images of the products in the Brandsdistribution sheets are automatically included in the product sheets of the items imported on your site.
No, new products that enter the catalogue for the first time are not automatically imported. The retailer has the right to decide if and how to add the new product to its catalogue. On the contrary, our application constantly updates the prices and available quantities of products that have already been imported previously if they are reabsorbed in the warehouse of
Yes, our automatic synchronization procedures make it possible to align the stock of imported products between the retailer’s warehouse and that of Brandsdistribution.
The BrandsSync application keeps stocks constantly updated between and the retailer’s website. If a product is no longer available on, the application will update to 0 (out of stock) the stock of the product on the dealer’s Shopify site. If in the configurations of the retailer’s website it is foreseen that out of stock products are hidden, the products will disappear from the shop. Otherwise, they will still be visible, but no longer be able to be ordered. For the management of the "Out of stock" it is advisable to check these functions directly with Shopify.
Brandsdistribution allows retailers to buy products from the website at a price indicated as "cost" (net of VAT, shipping costs and customs charges/duties) expressed in EUR. This price may be changed for promotions and discount campaigns for limited periods of time at the discretion of and represents the cost incurred by the retailer to acquire the products to be resold. It represents the purchase price for the retailer, how much is paid to Brandsdistribution.

Brandsdistribution also provides two other valid prices to properly manage their sales: the list price (street price) which represents the Italian retail price in EURO including Italian VAT at 22% included usually made known by the original manufacturer of the product; the suggested price which represents the price in EURO with Italian VAT at 22% included which Brandsdistribution suggests as the selling price to its dealers from daily market surveys.
During the import phase, the retailer may decide to use one of these three prices as a basis for calculating the sales prices of products published on its website and consequently the gains compared to the purchase price (mark-up).

To manage your earnings simply set the appropriate markup rules managed in the BrandsSync application. For a description of these functions, see the page of the Markup Rules manual
The different prices provided by Brandsdistribution in the data feed are in EURO and are as follows:
  1. cost: the Brandsdistribution sales price applied to the retailer’s purchases. This price is exclusive of VAT, expenses and charges. The VAT regime applied depends on the buyer and in the case of purchases to other companies with EU VAT number (registered with VIES) will not be applied VAT in Reverse Charge. The standard Italian rate is 22%.
  2. Suggested price street_price: the selling price that Brandsdistribution suggests to use as a selling price to its customers to be competitive in the market and have a profit margin on sales. This price includes Italian VAT at 22%.
  3. Street price: the list price at which the original brand or manufacturer of the product usually sells on the Italian B2C market online and offline. This price includes Italian VAT at 22%.
No, just change the desired rule and wait for the normal synchronization and alignment of data. This procedure can take several minutes depending on the number of products to be updated. You can follow the syncronization progress in your dashboard
To safeguard the image and positioning of brands Brandsdistribution advises its customers not to fall below the suggested selling prices provided.
Brandsdistribution prices are in EURO and you can use the usual price conversion tools provided by Shopify to enhance the products in the currency chosen for your shop.
Shopify doesn’t really manage categories but uses the concept of "collection" of products to group items. Imported products won’t be automatically put in collection but you use smart collection to create collections based on products tag you decided to import. For more informations about smart collection you can check Shopify Manual.
BrandsSync application doesn’t have functions for deleting products from your site. You can use other applications to delete imported products if you no longer want to make them available in your catalog or you can simply use directly Shopify admin to delete unwanted products.
If you are using BrandsSync application we strongly advise against using CSV or Excel file import functions for products as these are already managed by the app. There is no problem in importing products from other suppliers with different SKUs and product codes via CSV/Excel files.
Absolutely not. Exporting and re-importing via CSV/Excel files is absolutely not recommended as it could generate inconsistent situations in the base with the duplication of product codes.
Imported products can be managed with the usual product management functions provided by Shopify so you can change the name and product descriptions. The usual synchronization activities will not overwrite these changes. If the products are imported again, this task will overwrite the modified texts.
Imported products can be managed with the usual product management functions provided by Shopify so you can change the formatting of product descriptions. To take advantage of the tags in the Brandsdistribution descriptions and have a consistent text formatting in the frontend of your site you may need to copy part of the CSS within the CSS code of the skin of your shop. Copying the CSS requires you to use your browser’s developer tools to find the parts of the style sheet needed to format your products. We recommend that you contact a professional web developer to do this.

Order management and delivery with Brandsdistribution

As soon as an order is confirmed on the retailer’s website, a similar order with the same products is automatically sent by the BrandsSync application to Brandsdistribution. In the dropshipment model, this order is invoiced to the retailer but will be delivered to the end customer’s address. As soon as the order is transferred, it will be present in the retailer’s account on Brandsdistribution with the status "Reserved". The order will remain in this status until the retailer provides for payment of the amount due. As soon as the collection is received, the Brandsdistribution systems will change the status of the order to activate the logistics processes for the preparation and shipment of the package to the address indicated by the customer. The order will be processed automatically without any manual need for money transfer if the retailer has activated the automatic debit with Vault with Paypal or has a previous claim against Brandsdistribution.
In very rare cases it can happen that a product purchased from an end customer is no longer available in the warehouse of the supplier. In this case the procedure signals the anomaly and prevents the order from being processed automatically with the automatic sending to Brandsdistribution. To manage this problem it is necessary to contact Brandsdistribution and verify case by case how to manage and solve the problem.
All orders are processed by within 48 hours of receipt of payment. Shipping is not included in the monthly cost of the service. offers dedicated DHL courier rates for the main European countries, but still ships throughout the European Union to the final customer, delivery within 7 working days. The customer will receive an anonymous package in which only the address of the warehouse of origin is mentioned. If you have any questions, please consult the FAQ of
No, the package will reach the final customer anonymously.
In this case it is advisable to contact Brandsdistribution using the dedicated dealer support channels on the site.
For more information on Brandsdistribution’s services, please consult the FAQ.

Returns management

Returns management is not integrated into the BrandsSync app. If you receive a return request you must follow the procedures provided by Brandsdistribution. If you have any questions, please consult the FAQ of Brandsdistribution. accepts all returns that are reported within 20 days from the date of receipt of goods. In this case, just start the return procedure through your profile, by accessing the section "My orders" on In case of a failed or wrong product, open a return request ticket your profile and send photos of the product HERE. We will send you instructions on how to proceed within the next business day following your request.

Removing the BrandsSync app

BrandsSync subscription can be deleted by uninstalling the application like the other Shopify applications.
Of course, you can delete the BrandsSync app from your *App* panel:
  1. From your Shopify control panel, switch to App
  2. Click on the delete icon next to the BrandsSync app

Support Request

In case of problems in the installation or use of the application you can fill in the Brandsdistribution "Contact Us" form describing specifically the problem and providing the name of the Shopify store where the problem occurs.